Can I return an altered watch to Nordstrom?
Returning an altered item to Nordstrom can be a bit of a nuanced process, as the return policy varies depending on the nature of the alteration and the original purchase details. Here’s a comprehensive guide to help you navigate this situation.
Understanding Nordstrom’s Return Policy
Nordstrom is known for its generous return policy, which typically allows customers to return most items within 90 days of purchase. However, the policy becomes more specific when it comes to altered items. According to Nordstrom’s official return policy, alterations made to clothing or accessories are not eligible for return or exchange unless the alteration was made by Nordstrom.
What Constitutes an Alteration?
Before you attempt to return an altered watch, it’s important to understand what constitutes an alteration. An alteration is any change made to the item that was not done by the manufacturer or Nordstrom. This includes resizing a watch band, replacing a battery, or any other modification that alters the original condition of the watch.
Returning an Altered Watch to Nordstrom
If you have an altered watch that you wish to return to Nordstrom, here are the steps you should follow:
1.
Contact Nordstrom Customer Service
Reach out to Nordstrom’s customer service team to discuss your situation. Explain that you have an altered watch and would like to return it. They will provide you with further instructions based on your specific case.
2.
Check for Manufacturer’s Warranty
If the watch is still under warranty, it may be necessary to return it to the manufacturer for repairs or replacement. Nordstrom can guide you on how to proceed with this process.
3.
Return to a Nordstrom Store
If you are unable to resolve the issue over the phone, you may need to visit a Nordstrom store with the altered watch. Be prepared to provide proof of purchase and any documentation related to the alteration.
4.
Assess the Situation
Once you reach the store, a Nordstrom associate will assess the situation. If the alteration was not made by Nordstrom, you may not be able to return the watch. However, the associate may offer a refund or store credit for the original purchase price.
Conclusion
Returning an altered watch to Nordstrom can be a complex process, but with a clear understanding of the return policy and the nature of the alteration, you can navigate the situation more effectively. Always communicate with Nordstrom’s customer service team to ensure the best possible outcome for your return.
